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Feedback, Comments & Complaints

Quaker Service Australia, in accordance with its principles and values, is committed to achieving the highest standard it can in every area of its work. It recognises that good complaint management is a key way of learning what needs to be done to improve our work.

Should you wish to make a complaint concerning QSA's work or policies, the Executive Administrator is our initial point of contact.

Please use the form on this page or via mail to:

The Executive Administrator,
Quaker Service Australia,
119 Devonshire Street,
Surry Hills NSW 2010

Phone: 02 96989103

If however the complaints involves the Executive Administrator, please contact the Convenor of QSA Management Committee, using the form on thsi page or by mail to 'The Convenor' at the above address.

The full text of QSA's Grievance Handling, Complaints and Dispute Resolution Policy is available and if you would like a copy mailed to you, please contact the QSA office at the above address.

Other websites which may relate to your query or complaint can be found at:-

NSW Anti Discrimination Act 1977

Australian Human Rights Commission

or if you consider the matter relates to a breach of the Code of Conduct of the Code of the Australian Council for International Development (ACFID), please contact the ACFID Code of Conduct Committee by mail at;

ACFID Code of Conduct Committee
Private Bag 3,
Deakin ACT 2600,

or go to: www.acfid.asn.au/code-of-conduct/complaints.

 


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